Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is your standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, with standard delivery taking 7-10 business days depending on your location.
What is your return policy for fashion items?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our specific garment dimensions for the best fit.
Which payment methods do you accept?
Staunton Castle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.