Returns & Exchanges

At Staunton Castle, we are committed to your satisfaction and offer a 30-day return policy for any unworn or defective items. We strive to make the exchange process as seamless as the craftsmanship of our garments.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the items you wish to return or exchange to receive a unique Return Authorization number.

• 2.
  Pack Securely

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.